Shipping policy

Shipping Policy

  • Orders are placed on eu.coros.com, es.coros.com, fr.coros.com, de.coros.com, it.coros.com, and have a delivery address in the EU.
    • Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
  • Weekend delivery is subject to the carrier and may not be applicable.
  • Tracking information will be emailed to you once the order has been fulfilled.
  • Orders can no longer be canceled after they have been processed.
  • Orders associated with reshipment services, including third-party freight forwarders, are not supported. 

Exceptions

We don’t ship to countries outside of the EU. Please use an alternative shipping address.

Public Holidays

Orders placed on a public holiday will be despatched the next working day. If the delivery date falls on a public holiday, the delivery will be made the next working day.

Delivery Tracking

Once your order has been shipped, you’ll get an email with your tracking number. You can use this to track the status of your order.

Damaged, Defective, or Incorrect Orders

We aim to ensure your order arrives in perfect condition but occasionally things do go wrong.

  • If your order arrived with obvious damage to the packaging, do not accept the goods from the courier.
  • If the item(s) ordered within the package is found to be defective, damaged, or not the items ordered, please refer to the instructions below.

Shipping Address Policy

Customer Responsibility

We kindly ask you to double-check your shipping details before completing your order to ensure accurate delivery. If you notice any errors, click here to submit a support request, and we’ll do our best to assist you.

While we’ll make every effort to accommodate changes, please understand that we cannot guarantee address updates once an order has been processed or fulfilled.

Address Changes After Fulfillment

After your order has been fulfilled, we’re unable to make changes to the shipping address or reroute the package. This is because our orders are processed quickly to ensure on-time delivery. To avoid any delivery issues, we recommend verifying your shipping information before placing your order.